Corvin Health cut ad-hoc data requests 80% by letting PMs ask directly

Corvin Health's two-person data team fielded roughly forty ad-hoc requests a month. Most were variations of “why did this number change?” — each one a half-day of work that produced no reusable asset.

Modelling work had been deferred for a year.

Trace let product managers and clinical leads ask questions in plain English and get an explanation with the cohort and the cause attached — no SQL, no ticket.

Anomaly alerts routed by surface, so the platform team saw latency shifts and the product team saw scheduling drop-offs.

Monthly open requests fell from 42 to 8. The data team resumed the modelling roadmap they'd shelved, and an anomaly alert caught a scheduling regression before the first support ticket arrived.

‍

• 80% reduction in ad-hoc requests
• Data team back on modelling work
• Regression caught by alert, not by customers